Never miss a
customer call.
SmartLine is an AI receptionist for small businesses. It answers your calls in a natural, friendly voice, answers questions, texts callers the links they need, and sends your team a clear summary of every request. No new phone system and no extra staff required.
Every missed call is a missed customer.
An AI receptionist for small businesses that covers the moments your team can't get to the phone.
Missed calls during busy hours
When your team is with customers or every line is busy, SmartLine picks up instead of voicemail.
After-hours and weekend gaps
A closed sign doesn't mean a lost customer. SmartLine answers around the clock, including holidays.
Limited staff time
SmartLine handles routine questions, so your team can focus on the customers in front of them.
Booking and follow-up bottlenecks
Callers get a booking link by text during the call, and your team gets a clear summary of every request.
What happens when a customer calls
Your team always gets the first chance to answer. If nobody picks up, SmartLine takes the call. Tap an option to see each path.
A customer calls your number
The same number they already know.
It rings at your business
Your team can answer as usual.
Did anyone pick up?
Choose a path below.
Your team handles the call
Business as usual. SmartLine stays out of the way and only steps in when a call would otherwise be missed. You can also forward every call to SmartLine if you prefer.
SmartLine picks up
Instantly, 24/7, even when several people call at once.
Answers questions
Using your knowledge base, accurately and consistently.
Texts a booking link
Callers book an appointment right from their phone.
Takes a message
Name, number and reason for calling, sent to your team.
Hands off urgent calls
Forwards to an emergency or backup line when needed.
What SmartLine does on every call
An AI receptionist for small businesses that never takes a break, trained on your business and set up for you.
Instant answering
Picks up forwarded calls right away. No hold music, no voicemail, no ringing out.
24/7 coverage
Answers nights, weekends and holidays, so after-hours calls don't wait until Monday.
Knows your business
Learns from your website, FAQs and documents to give accurate, consistent answers.
Natural conversation
Understands everyday speech, handles interruptions and keeps a natural pace.
Your brand voice
Greeting, tone, terminology and voice customized to sound like your business.
In-call texting
Texts callers booking links, directions, menus, forms or other info during the call.
Booking support
Sends booking links, or books directly into supported calendar and booking systems.
Lead and message capture
Asks the questions you choose and captures caller details for fast follow-up.
Call summaries
Every call logged with a summary and transcript, plus optional audio recordings.
Multilingual support
Handles callers in English and an additional language on the Pro plan.
Call insights
Reports on call volume, common questions, outcomes and caller sentiment.
Secure by design
Encrypted, enterprise-grade cloud. Your data is never sold or used for AI training.
Made for businesses people call every day
Pick your industry to see what SmartLine handles and how a typical call sounds.
Restaurants & Cafés
- Hours, location and parking questions
- Menus texted to the caller
- Reservation and waitlist links
- Takeout and catering questions
Salons & Barbershops
- Service and pricing questions
- Availability and appointment requests
- Booking links texted during the call
- Messages for a specific stylist or barber
Auto Repair & Dealerships
- Service hours and offered services
- Appointment requests
- Quote and estimate requests
- Callback requests with vehicle details
Medical, Dental & Wellness
- Office hours, location and parking
- General questions about services
- New-patient and appointment requests
- Clinical questions passed to your staff
Home Services & Contractors
- Lead capture with the questions you choose
- Service area questions
- Estimate requests
- Urgent calls handed off to a backup line
Fitness Studios & Gyms
- Class schedules and instructors
- Membership questions
- Trial and sign-up links by text
- Front-desk messages captured
Retail Stores & Boutiques
- Store hours and holiday hours
- Directions texted to the caller
- Product questions
- Return and exchange policies
Real Estate & Property Mgmt
- Property and listing inquiries
- Showing requests
- Lead capture for your agents
- Rental and maintenance messages
Choose the coverage that fits
Both plans include setup by Yelpersia, your custom AI voice and full call logs. Upgrade anytime as you grow.
Basic
Best for overflow calls, missed calls and after-hours coverage.
Pro
Best for forwarding all calls, extended hours and higher call volumes.
| Feature | Basic | Pro |
|---|---|---|
| AI answers FAQs using your approved business information | ||
| Texts callers helpful links (website, booking, forms) | ||
| Caller messages captured and shared with your team | ||
| Forward all calls, or only when busy / no answer | ||
| Custom greeting, call scripts and AI voice you approve | ||
| Call logs, plus optional recordings and transcripts | ||
| Routine updates (hours, services, policies, links) | ||
| Integration with your current systems* | 1 system | Up to 2 |
| Bilingual call handling (English + one language) | — | |
| Monthly call activity report | — | |
| Quarterly script and knowledge-base tune-up | — | |
| Support | Standard | Priority |
* If supported by the vendor. Additional integrations and custom plans for higher volume are available on request.
Live in days, not weeks
Yelpersia handles the setup, testing and text-messaging registration. You keep your number and carrier.
We build it
We set up your greeting, scripts and knowledge base from your website and business details.
You approve
You review and approve how SmartLine sounds and what it says before it goes live.
You forward calls
Forward all calls, or only when busy or unanswered. Your number stays the same.
SmartLine answers
Callers get answers and links; your team gets summaries and follow-up details.
AI receptionist for small businesses: FAQ
Everything business owners usually ask before getting started.
A virtual assistant that uses AI to answer business calls, respond to common questions, capture caller information and help with tasks such as booking. It works alongside your team, not instead of it.
An AI receptionist for small businesses gives you 24/7 call coverage, fewer missed opportunities, less pressure on staff, and a consistent, professional caller experience, without adding headcount.
A phone menu makes callers press buttons through fixed options. SmartLine understands natural conversation and responds to what the caller actually needs.
No. Yelpersia handles the setup, testing and text-messaging registration. You keep your existing number and carrier and simply turn on call forwarding.
Yes. SmartLine is trained on your hours, services, policies, website and FAQs, and we update it whenever your information changes.
SmartLine takes the caller's name, number and reason for calling and passes it to your team with a call summary, so you can follow up quickly. Urgent calls can be forwarded to an emergency or backup line.
Yes. SmartLine tells callers at the start of each call that they're speaking with an automated assistant, and that the call may be recorded if recording is on.
No. You keep your existing number and carrier, with no porting needed. You choose whether to forward every call or only the ones your team can't get to.
Calls run on encrypted cloud infrastructure. Your call data belongs to you, and it is never sold, used for marketing or used to train AI models.