🔒 Introduction

Thank you for choosing Yelpersia, LLC ("us," "we," or "our"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website (yelpersia.com), SmartSign kiosk platform, SmartSign Customer Portal, AI Business Finder, and any related services.

We are committed to safeguarding your privacy and ensuring the security of your personal information. By using any of our services, you accept the practices described in this Privacy Policy.

📋 Scope of This Policy

This Privacy Policy applies to information collected through the following Yelpersia products and services:

• Yelpersia.com — our website, business directory, and AI Business Finder
• SmartSign Kiosk Platform — Portable, Horizontal, and Vertical interactive kiosks deployed at customer locations
• SmartSign Customer Portal — the cloud-based dashboard at smartsign.yelpersia.com where business owners manage kiosk content and analytics
• SmartCare Managed Service — our optional content management and support subscription
• IT Services — website design, managed IT support, cloud services, and related technology services
• Marketing & Media Services — promotional video production, email campaigns, and digital marketing

📥 Information We Collect

Registration & Account Information

When you create a user account, register a business listing, or sign up for any Yelpersia service, we collect personal information including your name, email address, contact number, and business details. This information is necessary for providing access to our services.

Business Information

As a business owner, you may provide additional information such as business name, address, contact details, business category, description, hours of operation, photos, and promotional content. For SmartSign kiosk customers, this also includes content uploaded to the kiosk platform (menus, promotions, videos, QR codes).

SmartSign Kiosk Data

When customers interact with a SmartSign kiosk at your location, the kiosk may collect:

• Lead capture form submissions (name, email, phone — as configured by the business owner)
• Customer feedback and star ratings
• Check-in and check-out records
• Interaction analytics (taps, scans, session time, page views)
• QR code scan activity
• Coupon redemptions and giveaway entries

This data is stored securely on our cloud platform and is accessible to the business owner through the SmartSign Customer Portal.

SmartSign Customer Portal

When business owners log in to the SmartSign Customer Portal (smartsign.yelpersia.com), we collect login credentials, usage activity, content management actions, and analytics access history to maintain account security and service quality.

AI Business Finder

When users search for businesses using our AI Business Finder, we collect search queries (keywords, categories, locations) to deliver results and improve search accuracy. If a business is not listed on Yelpersia, our system may retrieve publicly available information from third-party sources to provide results.

Information Collected Automatically

We automatically collect information from your browser when you visit our website, including your IP address, browser type and language, access times, referring website address, and device information.

Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to facilitate access to our site, personalize your experience, track usage patterns, and measure the effectiveness of our content and advertising. Most browsers allow you to modify cookie settings, though declining cookies may limit some interactive features.

AI Features & Local Storage

Our AI-powered Smart Business Finder may store recent conversation history locally on your device's browser to enhance your experience. This data is not stored on our servers and is only accessible to you on the same device and browser. You can clear this history at any time by clearing your browser cache or local storage. Yelpersia does not access, collect, or retain these conversation histories.

Information from Other Sources

We may obtain personal and non-personal information from business partners, contractors, and third-party sources, including updated contact information, publicly available business data, and demographic information.

⚙️ How We Use Your Information

We may use the information we collect to:

• Deliver, operate, and improve our products and services — including SmartSign kiosks, the Customer Portal, AI Business Finder, and IT services
• Manage your account and provide customer support
• Process payments for purchases, rentals, subscriptions, and add-on services
• Send analytics reports, performance summaries, and lead notifications to SmartSign customers
• Perform content updates and management through the SmartCare service
• Communicate with you about products, services, promotions, and updates via email, phone, or other channels
• Conduct research and analysis about usage patterns and service quality
• Display content and advertising tailored to your interests
• Enforce our terms and conditions and protect against fraud
• Comply with legal obligations

Financial Information

We may use financial information to process payments for kiosk purchases, Flex (Lease-to-Own) plans, Event Rentals, software subscriptions, SmartCare plans, add-on services, IT services, and any other transactions on our platform.

SmartSign Analytics & Reports

Interaction data collected through SmartSign kiosks is used to generate weekly advanced analytics reports for business owners — including lead counts, feedback summaries, engagement metrics, and campaign performance. These reports are delivered via email and accessible through the Customer Portal.

🤝 With Whom We Share Your Information

We do not sell your personal information. We may share information with:

• Authorized service providers — that perform services on our behalf, including payment processing, hosting, analytics, customer support, and marketing. These providers may access personal information needed to perform their functions but are not permitted to use it for other purposes
• Business owners (SmartSign) — if you interact with a SmartSign kiosk (submit a lead form, leave feedback, check in), the business operating that kiosk will have access to your submission through their Customer Portal
• Business partners — when you engage in promotions, purchases, or programs offered through our website, we may share relevant information with the participating business
• Legal requirements — we may disclose information in response to a subpoena, court order, law enforcement request, or to establish or defend legal claims

📺 SmartSign Kiosk — Data Practices

SmartSign kiosks are deployed at third-party business locations. When you interact with a kiosk, please be aware of the following:

• Any information you submit through a kiosk (lead forms, feedback, check-ins) is collected by Yelpersia on behalf of the business operating the kiosk
• The business owner has access to your submission through the SmartSign Customer Portal
• Kiosk interaction analytics (taps, session time, page views) are aggregated and anonymized in reports — they do not identify individual users unless you voluntarily provide personal information
• NFC tap-to-interact does not transmit personal data from your device to the kiosk — it only opens a URL or digital content
• Kiosks with cameras (Portable models) use the camera only for features explicitly enabled by the business owner; no facial recognition or biometric data is collected

🛡️ Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS) across all services
• Secure cloud infrastructure for the SmartSign platform and Customer Portal
• Enterprise-grade data protection on Vertical SmartSign kiosks
• Access controls and authentication for the Customer Portal
• Regular security audits and monitoring

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to continuously improving our practices.

✅ Your Rights

You have the right to:

• Access — request a copy of the personal information we hold about you
• Correct — update or correct inaccurate information
• Delete — request deletion of your personal information, subject to legal obligations
• Opt out — unsubscribe from marketing communications at any time
• Data portability — request your data in a commonly used format

You can exercise these rights by logging into your account, accessing the SmartSign Customer Portal, or contacting us directly. We will respond to your request in a timely manner.

🗄️ Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SmartSign kiosk interaction data is retained in accordance with the business owner's account settings and our data retention policies. When data is no longer needed, it is securely deleted or anonymized.

🔗 External Links

Our website and kiosk platform may contain links to third-party websites. These websites have their own privacy policies, and we do not accept responsibility or liability for their practices. Please review their privacy policies before submitting personal information.

👶 Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.

📝 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. We encourage you to review this policy periodically.