Shawn Farahmand

4.6

Based on 2182 reviews

23:46 26 Apr 24

What’s seemed to be a good vehicle purchase went bad real quick!I’ve been working with Sam for the past week to purchase a 2019 E Class. We went back and forth via text, he sent me videos of the car and I was ready to move forward.Last week he ran my credit application and got it approved through Mercedes Fiancne. I let him know I wanted to put $5,000 down because I had a trade in and was upside down. We discussed extended warranties and my new monthly car payment. We came to an agreement.Through out the week he followed up with me and said that he will send me a electronic contract and only needed a $500 deposit for now and will charge me the $4,500 difference. We both came to an agreement.Today, I received a call from the finance guy to discuss the options for Extended Warranties and this is when everything went left. I wish I remembered his name but I only have the phone number he called me from.We’re discussing the warranties and interest rates for the new purchase. We agreed to a warrnty and I said let’s move forward and send me the e-contract. He said he had a customer and would call me back within a hour.He calls me back within 10 minutes laughing saying the customer he was currently helping was purchasing the vehicle I wanted to buy.I was so thrown off because I had been in communication and waiting for a e-contract for over a week and was willing to pay the $5,000 deposit over the phone and/or email.This was a real shady way of handling business! I would expect this from a mom/pop dealership but not Mercedes Benz.Unacceptable!

Jesse Oaks

21:01 26 Apr 24

I contacted the dealership very early this morning on a 2024 Mercedes GLE. Reza Abniki Reached out very promptly. I explained I would like to see photos of any damage or imperfections he agreed he would send photos. After a few hours I sent him a text and email following up asking for photos again. He finally sent me photos of the WRONG car. I asked for a different Saleaman. He had his “partner” reach out to me to tell me it was because the car I inquired about was in service. And they do not work out of town deals on the weekend. That if I still want the car on Monday they will reach out to me Monday.

Alexis Jarriel

01:31 25 Apr 24

BEST experience! Chris was the best through and thin. He took care of every single one of my needs. I came from Florida to do business with him, he’s so beyond professional, knowledgeable, helpful, and kind. The entire deal from the time I called in to the delivery was absolutely amazing. He is a gem! Finance was also amazing, Tamer is just as amazing and made the experience just as smooth, and enjoyable. Thank you both so much! Great dealership

Michelle Artolachipe

13:54 21 Apr 24

Graham Woolf

05:46 21 Apr 24

Fastest car buy/lease I’ve ever done. Less than one hour in and out. Thanks Marcus Jerry for making it so easy.

GLENDA

14:51 31 Jan 24

All the staff was so welcoming and friendly and knowledgeable about their product. They went out of their way to make it happen.

Hyde Kazmi

20:52 30 Jan 24

I am happy and satisfied dealing with Farid Shandiz and Emil Halaka. They both were polite,friendly, knowledgeable, and courteous. ,

JJ Peralta

07:55 27 Jan 24

Do not ever buy a CPO Mercedes. We bought one last week Thursday, and Friday it was making a noise. When we took it to a dealership, the repair is not covered by the CPo warranty. The car is supposed to go through a vigorous inspection, and after one day of driving, we have a $2,100 repair. The CPO is a false sense of security. Don't buy a CPO vehicle or any vehicle for that matter.Update: I received a call back, and dealership is making it right. They had me work with an AZ dealer, will update this once the car is repaired.

Kyle Hickman

22:09 25 Jan 24

Hi everyone,I wanted to take a moment to share the fantastic experience my fiancé and I had with Marc D Rose, the finance manager at Mercedes-Benz Santa Monica. From start to finish, Marc provided excellent service, going above and beyond to ensure we felt like VIPs. The level of care we received was truly exceptional - it felt like they rolled out the red carpet for us. Without a doubt, I would highly recommend Mark and the entire team at Mercedes-Benz Santa Monica.

Nick Johnson

06:20 23 Jan 24

Really great experience and hassle free. No surprise fees or anything, and staff was all very friendly and knowledgable.

Antoine Downs

02:42 23 Nov 23

Jason Kelley

00:50 23 Nov 23

Team is very personable and goes out of there way to communicate the various options for service on my vehicle. Highly recommend.

Luke Ma

21:30 19 Nov 23

I recently had the pleasure of purchasing a Mercedes from WI Simonson, and I must say it was a truly outstanding experience from start to finish. From my initial online inquiry to the moment the keys were handed over, every step of the process was handled with the utmost professionalism and attention to detail.Upon my online inquiry, Sales Representative Seven promptly connected with me and provided me with all the detailed information I needed. His responsiveness and knowledge were impressive, making the initial stages of the purchase seamless and efficient.When I arrived on-site, Seven was unfortunately unavailable, but he went above and beyond by arranging for Lina, another representative, to assist me. Lina dedicated a considerable amount of time ensuring I had all the information required, from an informative test drive to a detailed demonstration of the car's features. Her commitment to excellence made the entire process enjoyable and stress-free.Finance Manager Marc was equally efficient and thorough in preparing the necessary documentation. Impressively, all documents were sent to me in advance, allowing me ample time to review and understand the terms before visiting the dealership. This level of transparency and foresight speaks volumes about WI Simonson's commitment to customer satisfaction.One notable aspect of WI Simonson is their consistent service standard. Every individual I encountered, from Seven and Lina to Marc and beyond, exuded professionalism, politeness, and evident expertise. Their well-trained team reflects a dealership that takes pride in delivering an unparalleled customer experience.The transparency in pricing deserves special mention, as there were no hidden fees beyond the listed price. WI Simonson's commitment to honesty and integrity in their dealings further solidified my trust in the dealership.In addition to the exemplary service received during the purchase, WI Simonson went the extra mile by efficiently arranging the shipping of the car to my residence in a different state. This level of dedication and customer-centric approach truly sets WI Simonson apart in the automotive industry.In conclusion, I wholeheartedly recommend WI Simonson to anyone in search of a Mercedes dealership that consistently exceeds expectations. Thank you, Seven, Lina, Marc, and the entire WI Simonson team, for making my car-buying experience truly exceptional!

R O

01:31 18 Nov 23

Farshad is fabulous. Got my wife a great deal on new Mercedes. Highly recommend.

Mahgol Maroufi

16:53 14 Nov 23

I wanted to give a prize and five star for the best customer service i received when i purchased my EQB 300 From WI Simson dealer ship. my sales person was Ali Malek Shoar and i want confess that he is very proficient on what he is doing buy going through A to Z and all the details when you purchase . He is also doing after hours customer service to always make you satisfy with your purchase . any question you have, he is 100% answering his calls . 🙂 . i wanted to advice WI Simson dealership as of the quality of their services.

J G

23:35 29 Aug 23

We purchased a used vehicle at this dealer and the whole transaction was seamless and convenient. Their sales staff were all friendly and helpful. The quality of the used car we purchased was excellent! Very happy with our purchase.

Kayvon Babakan

01:58 28 Aug 23

3rd or 4th car I’ve bought from this dealership. Sam Farkhondeh has helped each time. Nothing short of amazing. Honest, straight forward and makes buying a car feel painless. Highly recommend working with him and this dealership. Competitive prices on their cars plus their trade in value if you trade your car. A+ experience.

Jan Bradshaw

23:08 15 Aug 23

Purchasing the car - I could not have asked for a nicer or more helpful and honest salesperson. We did not buy a different brand this time because I did not feel like I was dealing with an honest person last time we shopped there. I am very happy with my new car and the help I received at the dealership.Maintenance Dept - This was my first experience with Simonson repair department. I have had nothing but great experiences with the Beverly Hills location and did not think Simonson would be as good. But I was wrong. Everyone was exceptional. The gentleman who gave me a ride home after dropping off my car is an impressive spokesperson for the electric car we were in. One of those cars will be our next one.

Zach Lemanski

17:29 24 Jul 23

Employee Marc Rose shouted threats at me and attempted to run me off the road with his car. All because I was waiting at a red light where he wanted to make a right turn. Be careful of this unstable psychopath.

Lesly Bonilla

05:19 15 Jul 23

As a first time car buyer Lina was very thorough, knowledgeable, and kind. She made sure that I received the best offer possible and made the process a breeze. It could be intimidating to purchase a new vehicle, but I felt confident with my decision knowing that she was very transparent and had my best interest. If you are looking to purchase a vehicle trust me ask for Lina she is the absolute best! I left home with a beautiful new vehicle in great condition and I couldn’t be happier!